Refund & Return Policy

💸 Refund / Return Policy

We want you to love your Ovela candles! If there’s an issue with your order, we’re here to help.

Eligibility for Returns:

  • Items must be unused, unburned, and in original packaging.
  • You must contact us within 3 days of receiving the order.

Non-Returnable Items:

  • Used candles
  • Sale items or gift cards

Process:

  1. Email or WhatsApp us with your order number and a photo of the issue.

  2. If approved, you can return the product to our address (return shipping at customer’s expense unless it’s a defect).

  3. Refunds are processed as store credit or exchange (cash refunds only if product was defective or damaged on arrival).